Emails Deltaship sends
Account emails and the notices owners and admins receive, and when.
Deltaship sends email only for things you need to act on. Studio notices go to the studio's owners and admins; each is sent once per event, not repeatedly.
Account emails#
| When | Notes | |
|---|---|---|
| Confirm your email | You sign up, or choose to choose Resend email in the dashboard banner | The link works for 24 hours. Publishing releases and creating publish tokens need a confirmed email. |
| You already have a Deltaship account | Someone signs up with an address that is already registered | Has links to sign in or reset the password. Nothing else changes. |
| Reset your password | You choose Forgot password? | The link works once, for 1 hour. Resetting signs you out everywhere. |
| You're invited to a studio | An owner or admin invites you | Names the studio and role. The link works once, for 7 days. See Team and roles. |
Studio notices#
These go to owners and admins, with a button to the right page in the dashboard.
| When | |
|---|---|
| Studio has been inactive for 60 or 75 days | Free studios only. See Inactivity, payments and downgrades. |
| Studio is paused | After 90 days of inactivity. Signing in reactivates it. |
| Release files deleted after 120 days | After 120 days of inactivity. Your account, games and launcher design are kept. |
| Payment failed, and reminders | Days 1, 7 and 13 after a failed payment. |
| Read-only: payment needed | 14 days after a failed payment. |
| Moved to the Free plan | 44 days after a failed payment. |
| Subscription ended | A cancelled subscription ends. |
| Over its storage limit | After moving to a smaller plan, with the 30 days you have to make room. |
| Older releases removed to fit the plan | When those 30 days end. |
See Upgrade, change plan and cancel for the payment side.
Emails to your players#
Players get their own emails, such as invites and password resets, under your studio's name. See Players and the player portal.
If you do not get an email#
Check spam first. Make sure the address in your account is the one you expect. Invite and confirmation links expire, so ask for a new one from the dashboard or the sign-in page.