Get help with Deltaship

Email support@deltaship.dev [OWNER: confirm this mailbox exists and who answers it] from the address on your Deltaship account, so we can find your studio.

Players should contact the studio whose launcher they use. Deltaship runs the platform for studios and cannot see or change a studio's players on their behalf.

First response targets by plan. They are targets, not a guarantee; the full wording is on the service levels page.

• Check the documentation for the Unreal plugin, publishing and the launcher builder.
• Check service status to see whether something is already known.

• What you did, step by step, and what you expected to happen instead.
• What happened: the exact message, and the time it happened with your time zone.
• Where: the dashboard, the Unreal plugin, the command-line publisher or the GitHub Action, or a player's launcher.
• Your studio's name or address in the dashboard, the game, and the release version and channel involved.
• Versions: the Unreal Engine version and plugin version, the launcher version, and the operating system.
• For a failed publish: the output of the publisher or the plugin log, and whether it happens every time.
• For a launcher problem: whether it is one player or many, and a screenshot if the launcher shows a message.

Please do not send passwords, publish tokens, signing keys or storage keys. If one has been shared by mistake, revoke it in the dashboard first and tell us.

For Enterprise plans, a demo, or questions before you sign up, write to sales@deltaship.dev [OWNER: confirm the sales address or booking link].

If you think you found a security problem, write to security@deltaship.dev [OWNER: confirm the address and disclosure policy]. Please give us reasonable time to fix it before you share details, and do not access other studios' data.